1 reviews | Active since Oct 2013
Non-member claims, ********** behaviour
<p>For several months now, I have received claims done at Olivedale Clicks pharmacy for people I do not know or is a beneficiary on my medical aid. I have phoned the Pharmacy and they told me the medical aid number of these people and my old medical aid number is the same…..? This does not make sense, as it never happened years ago only for the past 6 months. I have also phoned Sasolmed, they were not helpful and told me I must sort it out with the Olivedale pharmacy. I would like this to be investigated and receive feedback why is there people claiming on my medical aid, although I do not know them and they are not registered as dependants? The pharmacist told me the claims will not be paid, however I still get these claims each month. If I do not get feedback or this matter is not resolve soon, I will have no choice but to report ***** to the relevant governing bodies</p>
Good day Henry
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Good day Henry
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Good day Henry
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Good day Henry
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
