LN
Lindeni N

1 reviews | Active since Sept 2014

09 Mar 2016, 16:52

Non Issuing of UI 19 Form/s

Went to dept of labour to apply for the UIF since the contract is ending with the current company. The person who assisted me told me that I must get UI19 also from Medscheme as it shows on the records that I was contributing for UIF whilst I was still with them.<br> I did what I was told by the dept of labour but Medscheme's payroll dept is giving me a run around/refusing. By doing so they are also depriving me the chance of processing the current UIF claim

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Replies (2)
Medscheme
Medscheme's reply14 Mar 2016, 16:23
Official
Hello lindi@joy,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team
Medscheme
Medscheme's reply20 Jul 2016, 11:18
Official

Hello Lindi@joy

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team