Non delivery of chronic medication

Good day,<br> A member of Bonitas medical fund since January 2015. After getting the chronic authorisations done in January, the administrator confirmed that the chronic meds will be delivered by Pharmacy Direct before February, as it is on a monthly basis.<br> various call to Pharmacy Direct and the Bonitas Medscheme call centre, and still no medicine on 12/2/2015.<br> <br> It is not the type of service I would expect. Surely you should know that if the chronic meds are not taken, the risk of claims increase. Or is that too much to understand?<br>