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Louwrens P

1 reviews | Active since Jun 2016

11 Jan 2018, 11:01

No word since monday

I've been contacting Medscheme since Monday 8 Jan, emails and phone calls, escalations and all that nonsense, and I have still not received one response from them. This is affecting my business and my income and I need it sorted out immediately.

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Replies (5)
Medscheme
Medscheme's reply11 Jan 2018, 11:46
Official

Good day Louwrens

Thank you for submitting a comment to us through Hello Peter.

This email serves to confirm that we have received your comment.

We, however, need further information, such as:

Medical aid number
Ref number
Agent you spoke to
ID number

We trust that we will hear from you soon so that your complaint can be dealt with promptly.

Kind regards
Medscheme Team

LP
Louwrens P's update11 Jan 2018, 11:58
Reviewer Update
Hi there automated response. I did send the reference number with the complaint but let me do your job for you and add it here again. The first one from Monday 080118QK72H5. Then the escalation code 100118QK9V92. I spoke to different agents but I'm sure if you look at the reference numbers you can see who they were. I also added my ID number to the complaint but seeing that you cant read here you go ********** 205085. You can find my practice number on your system surely.
Medscheme
Medscheme's reply11 Jan 2018, 13:30
Official

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Good day Louwrens

LP
Louwrens P's update12 Jan 2018, 12:48
Reviewer Update
I am still waiting for any type of help here... How difficult is it to give me a call guys
LP
Louwrens P's update15 Jan 2018, 09:23
Reviewer Update
I am still waiting...