1 reviews | Active since Jan 2016
No hospital authorisation
I phoned the call centre several times and they said that the authorisation is at Cape town and that I must phone back tomorrow and the next day it is again tomorrow and so it goes on and on. I'm frustrated because the dental surgery is scheduled for Saturday the 30 the of January. The call centre is of no help. Polmed was much better. This service is poor. Refnr. PLM***2 plomed marine ***
Dear Isabel
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promptly, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you received that will assist in solving your query
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Dear Isabel
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promptly, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you received that will assist in solving your query
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Dear IsabelVos
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team
Dear IsabelVos
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and will be resolved shortly.
Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Medscheme Team