1 reviews | Active since Oct 2011
No compassion for Chronic Cancer victims
My 69year old mother, Carol Francis Henry app**** via her doctor and individually for an authorisation code in order to under go an urgent procedure in hospital. The doctor stressed due to the chronis cancer spread on the bladder they cannot wait longer than a week to remove her bladder. It is 3 weeks of constant phoning from my mother and the doctors and still no authorisation code! This is life threatening and the attitude is, \ well, you need to wait as you are in a big pile of others also waiting!\"<br> Completely unacceptable that a woman facing a very real possibility of death, has to fight for a number to get into hospital and still has to be stressed with the time issue. She doesn't have time on her side! The longer she waits, the further the cancer spreads!!! I am appalled by Nedcor Medical and their shocking attitude and way of treating their members!! "
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Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear Anitabrooks,
Hello Anitabrooks,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear Anitabrooks,
Hello Anitabrooks,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme team
Dear Anitabrooks
Thank you for informing us of your dissatisfaction.
We have analysed the query and wish to report that following our investigation, we have identified that there is clinical information outstanding which has been requested from the Healthcare Professional. The Scheme has followed up with the specialist and we await their response. Please be advised that the authorisation will be reviewed and finalised as soon as the required information is received. We trust you find the above information in order
Kind Regards,
Medscheme team
Dear Anitabrooks
Thank you for informing us of your dissatisfaction.
We have analysed the query and wish to report that following our investigation, we have identified that there is clinical information outstanding which has been requested from the Healthcare Professional. The Scheme has followed up with the specialist and we await their response. Please be advised that the authorisation will be reviewed and finalised as soon as the required information is received. We trust you find the above information in order
Kind Regards,
Medscheme team