Nedgroup Medical aid through Mescheme is really bad service

I sent through a change of membership on the 26 October 2018, after calling the call center and speaking to a consultant who assured me that as long as there is no break in membership my dependent would not be imposed a 3 month waiting period, reference for this call (261018QM25X), please listen to the recording so you will understand my frustration. After getting this confirmation i then sent through the documentation, which was birth certificate, certificate of member ship from discovery medical aid clearly indicating that the member was covered from 4 May 2013 (day she was born) till the 31 October 2018, i asked for her cover to start on the 1 November 2018 with Nedgroup medical aid.

Today i get an SMS saying she will be covered from the 1 Feb 2019, which means you have put a waiting period for WHAT??? I call the center and speak to a lady by the name of Tsholo Mataboge (ref 261018Q2M8GM) who says that the waiting is imposed there was break in membership, i tell her no i sent the certificate she says she can see it yes there must be a mistake in their other department, how *********** is that. You ask for documents i sent it and you still do this wrong, so now what do i do as i can't afford for my 5 year old child not to be covered by medical aid for 3 months.

What is the reason for the waiting period as only medscheme would impose a penalty for a dependent that has never had any break in cover???

Not i get told i need to wait 3 working days for this to be sorted.

Either the first lady i spoke to **** to me regarding this waiting period because i asked her about 2 times during the call and she assured as long as there is no break in membership it will no be imposed. So either she **** and in that case i would like to have her escalated because of her advise i completed the documents and decided to place my child on my medical aid.

Service and advice at your call center is really bad.