1 reviews | Active since Jul 2016

27 Nov 2019, 13:48

Natasha Mondo

On 04 November 2019 I paid R801 I to Medschemes Nedbank arrears *** reference *** to keep my premiums up to date. I learned that my debit order to Medscheme was cancelled by mistake at Nedbank which I still have to sort out. However I sent Natasha Mondo an email to indicate what I have done with reference to not have my medical aid suspended She wanted all of a sudden proof of payment. Because I run on the Nedbank app I could not but told to look at their arrears account and update my records. In all likelihood this has been ignored now I cannot get my chronic medication. I have sent an email to Natalie van Zyl to highlight my problem. Whether this will be done in time i have no clue . I humbly ask this matter be resolved by tomorrow. Thank you.

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Replies (2)
Medscheme
Medscheme's reply03 Dec 2019, 10:29
Official
Good day Eddie

Thank you for submitting a comment to us through Hello Peter.
 
This is to confirm that we have received your comment and that we are currently investigating this matter.
 
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
Kind regards
Medscheme Team
Medscheme
Medscheme's reply03 Dec 2019, 20:21
Official
Dear Eddie  Thank you for submitting a comment to us through Hello Peter. According to the feedback with our representative, we hereby confirm that your concern has been addressed and electronic feedback was provided to you.  This matter has now been resolved. We apologise for any inconvenience caused to you. Thanks and regards, Medscheme Team