YS
Y S
1 reviews | Active since Dec 2017
18 Dec 2017, 11:47
MULTIPLE UNRESOLVED QUERIES
I am a healthcare professional. Recently encountered universal billing rejections from Medscheme. Multiple enquiries has not yielded a resolution. 25 working days to resolve a possible technical error? No guarantees? No central log for related queries, call center operators regrettably unable to provide consistent or helpful information.
My concern primarily relates to an uncaring attitude regarding the interruption in service to clients with Medscheme administered medical aids.
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Replies (3)
Medscheme's replyOfficial
18 Dec 2017, 12:14Good day
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's reply18 Dec 2017, 12:14
Official
Good day
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
YS
Y S's updateReviewer Update
18 Dec 2017, 12:24Thank you.
Your speedy reply is valued. I look forward to hearing from you.
YS
Y S's update18 Dec 2017, 12:24
Reviewer Update
Thank you.
Your speedy reply is valued. I look forward to hearing from you.
YS
Y S's updateReviewer Update
20 Dec 2017, 06:49***
Your response, as promised, will be appreciated.
YS
Y S's update20 Dec 2017, 06:49
Reviewer Update
***
Your response, as promised, will be appreciated.