Misleading information.

Really disappointed with the false information provided from the SasolMed H.R team. Before adding a member onto my Sasolmed medical aid, I was told that if my parent already is on medical aid that i would not have to pay any late joiner penalty fee. I have provided a confirmation letter that my parent already is on medical aid and that she is not paying any late joiner fees. Even after Sasolmed H.R provided me documentation in writing that there wiol be no late joiner fee, i noticed that now there suddenly is a 75% late joiner fee and even after providing them with documentation stating she is on medical aid and isnt paying a late joiner fee.. they still add a fee. Secondly sasolmed h.r team cannot provide a customer with accurate information. They cannot give the actual fee to be paid for medical aid after the companies contribution is added on. So basically we are walking blindly into a commitmemt not knowing exactly how much we are going to be paying?? Thirdly.. Yesterday a consultant gives me a rough estimate of how much i was going to be paying for myself and my dependent on my medical aid and today theres a huge change in the price? Really ********* behavior and misleading information from the Sasolmed H.R team. I have been misled on 4 ocassions. Please get someone to call me as i would like to discuss the lack of work ethic in the sasol H.R team. Thank you.