Mental health treatment refused due to Medscheme administrative errors

Medscheme's blunders have led to one of my dependents being refused mental health treatment for weeks due to Mescheme's administrative errors in the Mental Health Program department. The lady whom assisted us in a friendly manner captured the incorrect effective date for enrollment in the program, leading to Medscheme not paying for three treatments. Due to our account with the medical practitioner being in arrears by the tune of thousands of rands as a result of this error, my dependent is have been refused treatment for three weeks. The dependent is supposed to receive treatment at least once, but preferably twice a week.

Now the buck is being passed between departments and the claims have been reprocessed numerous times, but no-one from the Mental Health Program seems to be willing to contact the accounts department to get the claims paid out.

If someone reading this post is considering joining a Medscheme-administered medical aid I can tell such a person that, in my experience, they are great at collecting premiums, but appear to be inept at paying for valid claims.