Memeber - ***

I have never experienced such delays in a simple request to add a dependent to my medical aid. This is new business for Medscheme, I am going to pay more money, this should be resolved the same day I called Medscheme on the 1st October 2018 where the call centre agent, Annah advised me that all I have to do is fill our change of membership form and attach the birth certificate. The forms was sent to me on the 1st October 2018. I returned the forms with the birth certificate on the same day.

After hearing nothing I decided to follow up where they advised me that I have to work through my HR department.

I submitted same to our HR representative – Melissa Viljoen on the 11 October 2018 which she forwarded to ********** the next day, 12 October 2018 with the birth certificate attached.

Now 22nd October 2018, Happy Mawela advise our HR that no birth certificate was received. I sent same again but my child is not added to my medical aid. Please can this be resolved?

I cannot believe this, I cannot deal with such Incompetence! This is a simple request? What happens when I have complex queries? Am I paying money to be treated this way?