Medscheme's service is terrible

If I could give this medical aid scheme 0 stars, I would.

I registered with them as a healthcare provider in May 2020. They welcomed me to the network without any information about banking details. I thus emailed them my banking details and BHF Number.

I received no response from them. As I have started a new practice, I saw that I was receiving no income from them.

I phoned their call centre and was informed that I needed to courier my banking details. I did this as an overnight. On the 24th of June 2020, almost daily, I phoned to find out about the status of my application. Finally, the person dealing with my account sent me an email that my Electropay form was missing. When I disputed this, I was told it's because I used an electronic signature on the PDF that had been printed. I had to courier the Electropay form. I did so and am still waiting for a response.

In addition to this, all the call center agents gave me turnover times of the issue being resolved which differed.

The last call centre agent was the only helpful person and gave me the details of a Nirupa Bhandath, who does not reply to emails. I am still waiting to hear what has happened to my claims.

In addition to this, telephonic consultations are being rejected by this scheme.