LB
Letitia B
1 reviews | Active since Mar 2009
07 Mar 2016, 13:34
Medscheme sending Authorisation Late
Hi<br> <br> I have logged several claims to the Hospital authorisation department without any luck or feedback from them. From *** I was admitted to the Netcare Linmed hospital in Benoni. The hospital authorisation that was send to the hospital and me stated that it was only valid up to 18/10/2015 and I was only discharged on 20/10/2015 as the email of the authorisation was only send on 22/10/2015 - 4 Days after the discharge date on the authorisation. Therefore Medscheme have send the authorisation LATE & in this making me responsible for payment of an error you made. I am also paying a monthly Gap cover Fee - please can you advise.<br>
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Medscheme's replyOfficial
11 Mar 2016, 16:36Hello letitia1,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you receieved that will assist in solving your querey
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you receieved that will assist in solving your querey
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Medscheme's reply11 Mar 2016, 16:36
Official
Hello letitia1,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you receieved that will assist in solving your querey
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment.
However, in order for our investigation to go promply, we will need further information, such as which medical aid was the claim for, do you have reference numbers and anything else you receieved that will assist in solving your querey
Trust will hear from you soon, so your complaint can be dealt with promptly
Kind regards
Medscheme team