BM
Balise M

1 reviews | Active since May 2019

23 May 2019, 16:29

Medscheme MBMED

MEDSCHEME MBMED, Am disappointed in the medical generally. If my kids are sick and I need to urgently take them to the medical aid does not cover the emergency fee, as if sickness is something one must plan. All these medical clinic center that use medical aid tariff rates I have changed 3 of them in a matter of 18 months because I have came to realize that they do not pay attention to their patience all they care about is the number of patience they take in a day, s they treat symptoms, and you find your self taking your child to the Dr every month and the condition gets worse because the no body cares about the root problem. and Medscheme MBMED condones this as they decline our claims if we go see a Dr in hospital at casualty or emergency. because they charge higher tariffs and they do not cover for certain test that the hospital does to actually find out the cause of the sickness.

Am defeated trying to figure out what is the purpose of having a medical aid, when you have to pay for every good quality health care out of your own pocket because the medical rejects it and rather pay for poor health care for their customers. MBMED does not even cover multivitamins and mineral supplements that will keep you in good health. So I wonder what is their objective and what is their purpose and service to their customers. My day to day Limit is currently half way depleted because because of this am not getting my money value.

If you go see a good Dr they do not claim from the medical aid because they know the medical aid will reject the claims, what do you call that? So we have to pay on top of the monthly premiums we pay for good health care its not fair at all. If I had a choice I would leave the medical aid.

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Replies (3)
Medscheme
Medscheme's reply27 May 2019, 09:37
Official
Good day Balise

Thank you for submitting a comment to us through Hello Peter.
 
 This is to confirm that we have received your comment and that we are currently investigating this matter.
 
 Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
 
 Kind regards
 Medscheme Team

Best regards,

Medscheme
Medscheme's reply05 Jun 2019, 10:12
Official
Hello Balise,  

As per our telephonic conversation today your enquiry is being investigated and we will keep you updated until the matter has been resolved. 
We appreciate your patience while we are finalising the matter.

Kind regards,
MBMed Team 


Best regards,

Medscheme
Medscheme's reply06 Jun 2019, 15:07
Official
Hello Balise,  

According to our telephonic conversation today with our consultant, we hereby confirm that your enquiry has been addressed and the matter has been resolved.
As MBMed we strive to give the best customer service to our clients, and appreciate when valued customers provide us with their honest feedback. 
We apologise for any inconvenience caused to you.
Kind regards,
MBMed Team 

Best regards,