Medscheme/Fedhealth

Item: Medscheme
Rating: 1
Author: Marius O

<p>On 16/02/2017 I app**** for authorisation for a procedure to be performed on my wife. On 20/02/2017 I had to cancel the appointment due to no authorisation. I rescheduled for 13/03/2017, yet today I had to cancel again as no authorisation was granted as yet. Pathetic considering the premiums are paid to date together with a "late joiners penalty" which adds to R 5 000-00 plus per month for two members.</p>

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Replies (2)

Medscheme's replyOfficial

22 Mar 2017, 09:00

Good day Mr. Opperman

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Medscheme's reply22 Mar 2017, 09:00

Official

Good day Mr. Opperman

Medscheme's replyOfficial

29 Mar 2017, 09:39

Good day Mr. Opperman

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team

Medscheme's reply29 Mar 2017, 09:39

Official

Good day Mr. Opperman

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team