Medscheme employees are rude and i am inconvenienced

<p>I recently joined Nedgroup medical aid through my employer,i completed all the documents.I submitted a claim for which i paid cash,i received an email to confirm that the claim will be paid into my bank account on the 14/06/2017 and i am waiting for the refund.I call through today and i enquire with the consultant about the payment and she asked me to verify my address id number etc then my cell number and it is obvious that they captured the number incorrectly so the agent corrected it.Then this agent was rude to me she wanted my bank account number i told her keep quite as i was talking and so was she...she became rude eventhough i told her we both cant talk at the same time.I then gave her my bank details and the last digit they have is incorrect obviously they captured this incorrectly.I try and explain to her she does not understand.Now i have to be inconvenienced and go to the bank and get a statement when it is obvious medscheme captured my bank details incorrectly.This will also effect my claim payment.I asked to speak to a manager and i was on hold for 15 minutes and i eventually cut off the call.Very poor service and rude agents and i must be responsible for their mistakes.</p>