Medical Aid blocked life dependent medication against the agreement on enrolment!

I entered into the Medscheme with Nedgroup and was advised that there will be no interruption of my monthly medication for a life threatening illness. I have now endured 5 days of stress trying to investigate why the scheme has not approved my medication as I was promised from the onset. I feel taken advantage of and due to the sensitive nature I feel somewhat placed in a position where I am forced to discuss this with each and every consultant whereas I should not be in this position in the first place. So much for confidentiality in my treatment.

I have called Medsheme and I have been given the run around and been transferred to various departments to get this sorted with no joy. I dealt with the care programme and was advised as well that medication was authorised but Medical Aid has not responded. I spend hundreds of rands on airtime and trying to confirm prior to joining as to which department I can speak to, in order to have this matter resolved. I would like for all of these calls to be retrieved so you can note on record the breakdown and service failures that have now caused me to further stress and anxiety because sanctity of my life is not important to you as a health care provider.

This is not acceptable and I will not let such an injustice go unnoticed.