AM
Angel M

1 reviews | Active since Aug 2016

08 Aug 2016, 06:41

Medical aid administration FAIL!!!!!!!!!

<p>My partner submitted bonitas addition of dependant forms to your HR consultant Itumeleng over a week ago and to date nothing has been processed. All he has to do is stamp the piece of paper then forward it to the broker for processing. It's taking over a week to do just that. The irony is you are supposed to be a medical aid administrator and yet you can't do such simple admin!!!!</p> <p>What is frustrating is that you force your employees to be on your medical aid but you give them such a tough time when they need to add their dependants. <br />Absolutely disgusting.</p> <p>Can you please see to it that the application is processed.</p> <p>Thank you.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Medscheme
Medscheme's reply15 Aug 2016, 12:14
Official

Dear MJ ********** 7

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team