Massmart Health Plan (administered by Universal)- you can't resign your dependants from your med aid

Good morning

How is it possible for a Principal member to NOT be able to cancel your medical aid for your dependants and to be told you can only cancel the med aid for your dependants once they reach 18 years old?

We as a family have experienced nothing but poor service from Massmart Health Plan, Administered by Universal.

Here are our list of grievances: 1. When my wife needed root canal the dentist called the call centre and the agent said that the root canal is covered. Low and behold they only covered just over R300 and now we are sitting with a R1 200 bill.

2. When we had a medical emergency after hours - after 5p.m to be exact, we called the call centre to see if we have cover to go to the Netcare Emergency section at Christiaan Barnard, the call centre agent said yes we can go we are covered. Low and behold we received the bills from the Netcare Emergency and guess what - Massmart Medical Aid refused to pay for it.

3. We have a daughter who needs to see a paediatric gastroenterologist every 2 weeks. This is R1500 a session (R1500 x 2 = R3000) Massmart Medical Aid only pays R550 per visit. The medication for my daughter is R1 210 a month - none of this is covered by Massmart Medical Aid. If you add this up it costs us R4 210. You have to wait long to be reimbursed for the R550. Does this make sense to pay R4 000 extra for this medical aid? NO

Therefore we wanted to cancel it to join another medical aid scheme but now after almost two months are informed that we are not allowed to resign from the medical aid.

My advice to consumers - don't ever join this Massmart Health Plan administered by Universal. It is definitely the worse service and the worse benefits you will ever experience.