Learn how to contact members when you need something!!!

<p>Absolutely useless company to deal with, where you have a claim submitted and scheduled for payment, but they cannot pick up a phone or send you an email to let you know that you need to provide them with the banking details, which will then take another 5 working days to update the system according to the call centre agent. The claim was processed on 31 July 2017 and I received an SMS on 03 August 2017 stating that my claim has been processed and will be paid within 3 working days from 08 August 2017. To my surprise, and after phoning to the call centre to find out why the claim hasn't been paid yet, I am told that they don't have my banking details. When I asked why they didn't contact me to let me know this was causing the delay, I was given a "duh" response with silence on the other side of the line. Was then told that once the banking details were sent to them, it would take another 5 working days to update and only then can payment be made.</p> <p>Can somebody who is reading this review at MedScheme expedite the matter and give me the refund that has already been approved????</p>