1 reviews | Active since Mar 2024
Lack of knowledge by your Customer care consultants on Sisonke Health Medical Scheme
I am very concerned about how your consultants lack knowledge on Sisonke Health Medical Scheme and use the portal as an excuse all the time.It used to take Momentum Health less than 2minutes to get queries like specialist auth or claim concerns fixed.You will be lucky to get such issues resolved telephonically at Medscheme in less than 15minutes.Training and Supervision is needed at your customer care.
Good day,
We hereby acknowledge receipt of your enquiry and herewith assurance that our team is investigating the matter and will ensure a speedy resolution.
A consultant will be in touch with you shortly to discuss the progress/outcome of the investigation.
Kind regards,
Medscheme Team.
Good day,
We hereby acknowledge receipt of your enquiry and herewith assurance that our team is investigating the matter and will ensure a speedy resolution.
A consultant will be in touch with you shortly to discuss the progress/outcome of the investigation.
Kind regards,
Medscheme Team.