Integrity questionable and horrible service

*****up medscheme forwarded a text begininning of October advising that an amount which were unused savings would be paid in my account on the 10 of October 2019 and because my Nedbank account was closed the funds were not credited. I spoke to two consultants who advised of two different emails where I could forward my new bank. Letter confirmation and I forwarded on the 15 of October 2019. I received a text from the medscheme on the 17 of October 2019 advising that my account would be credited on the 23 October 2019 which has not happened. On the 22 of October I thereafter received an email from Nkensani Kubai advising that the funds or my savings would be credited in the next payment run. When is their next payment run? What happened to integrity 23 October 2019? No one responds to emails.