TM
Teleni M

1 reviews | Active since Jun 2016

27 Jun 2016, 10:35

Incorrect Billing and statement

<p>I owed Medscheme R907.21 , I made payments in 3 installments and I have proof of payments to prove same .</p> <p> I received an SmS on the 23/06/2016 stating that I have been</p> <p>Handed over to ITC-BA by Old Mutual staff Medical Aid , stating I owed them R327.73 I was surprised and I contacted them and they advised that I owe them , tried contacting Medscheme with no luck , my ref number is ********** 2325</p> <p>Tried contacting the lady by the name of Nonhlanhla Ditsoane with no luck.</p> <p>I don't understand how they are able to send me SmS's to say I owe them, when I don't and I can't seem to get hold of them to explain the amount to me.</p> <p>I have been trying to call for over a week now.</p> <p> </p>

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Replies (1)
Medscheme
Medscheme's reply29 Jun 2016, 07:52
Official


Dear TeleniM

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme team

Best regards,