*********** CALL CENTRE WHO CAN'T ANSWER MY ?

I am extremely disappointed at the service. I submitted the claim on the 24/04/15 that I paid cash for (Not Mickey Mouse) together with ALL supporting docs. When calling the call centre on 13/05/15 it was confirmed that the email was received and that it would be forwarded onto the authorisations dept. I cannot understand that after 2 and 1/2 weeks of Medscheme having the claim docs that it took a phone call from me to prompt this action. I called again 27/05/15 ANOTHER 2 weeks on and I was put through to the authorisations department only to be told the email was received from the call centre department... BUT with NO attachment and I requested the email address of the authorisations department in order to send them the documentation directly. On 09/06/15 I received a call with the authorisation number following the eye readings approval. 10/06/2015 I contacted the call centre to check when the claim would be paid and I must wait another 10 days for the process, as it showed the claim was declined??? From 24/04/15 - 09/06/15 the only communication from Medcheme is and email on 06.05.2015 acknowledging the claim. I now wait the supervisor to contact me as she wasn't available.<br>