incompetence

I just received an email saying my debit order bounced and benefits suspended. In me being out of SA over the end of month, I proactively made payment via EFT over 2 days ago aware that the debit order might not go through, and forwarded payment confirmation to your global mail box. This should have reflected on your accounts by now and with the payment confirmation sent to you, you should be at least aware of this. Now you chose to ignore a mail and payment I sent to you 48 hours ago and not even check if the account is paid prior to sending out suspension of benefits emails. Please hire competent finance/accounts staff that internally check for account payments prior to suspending benefits when they are paid. This is poor service from your company. Need to speak to my companies HR team about this and that they should consider their options when renewing the medial aid contract next time round.