Incompetancy

I am an audiologist based in durban. I have had a problem with your call center staff and management. I was given false information by your call center, authorization by your applaince department and then accepted for payment. After one and a half months of waiting and given false information and spending almost 10 full hours on the phone with your call center and being given incorrect info repeatedly i was told they were not going to pay the account. I have had to put in alot of time and effort into this case and it has caused alot of inconvenience