I dread going to the Medscheme Durban branch

On the 07th June 2021 I had to go into the Durban branch (Musgrave) to drop off banking details forms. Unfortunately I was attended to by an agent at cubicle 1, Theron I think he said his name was. Wow this guy was very rude. Im aware that he he doesnt work in the department where ultimately the form will be captured however as frontline employee for the company he should be trained enough to be able to answer questions alternatively be courteous enough to enquire for you from the relevant people. He went as far as telling me he doesnt work in that department and I can bring a specific document (which was outstanding) if I want to or leave it if I dont want to bring it. I actually said to him ‘ I can see you are having a bad day’ and this was about 11am. I have also worked in customer service roles and there is no way that type of response to a client would have been acceptable. Its either your agents are not trained thoroughly or they just really dont care about their jobs. This guy brings nothing to the Medscheme table and I would advise that he is assisted because dealing with clients is an area of development. Imagine having to leave your office to bring hard copies into Medscheme only to have an unpleasant experience - this is the reason its just easier to do things online. I dread ever having to go back to this branch and I pity Medscheme medical aid members.