Horror Refund Journey

I submitted my claim for a procedure on the 2 February 2024 and still haven't received my refund to date.

Two weeks after I submitted the claim I started the journey to find out when the claim will be paid out only to find out from the consultant that the payment needed manual authorization.

The day after I called again and the notes were read back to me from the previous call.

Two days later a consultant calls me back saying the receipt was never received.

I told her the receipt was with the original email.

After waiting an entire day; I miss her call.

All together from Medscheme I have just received automated responses with "no refund".