SV
Shaun V

1 reviews | Active since May 2018

01 Jun 2018, 08:18

Horrible service

After I had joined a new employer I was told that I need to move over to my new companies medical witch I did after having cancelled my old medical aid and sending the cancellation certificate medscheme had just short of a month to load me and my family on their system having phoned in the 29th of Mei I was told that all was on track and I would receive my membership number in the next few days. Imagen the shock I got phoning in the the 31st to find out that nothing had been done and that myself and my family are now sitting without medical aid. I would love a full explanation as to how this happens please get in contact with me to explain ********** 964

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Replies (1)
Medscheme
Medscheme's reply01 Jun 2018, 10:56
Official

Good day Shaun

Thank you for submitting a comment to us through Hello Peter.

This email serves to confirm that we have received your comment.

We, however, need further information, such as:

Ref number
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We trust that we will hear from you soon so that your complaint can be dealt with promptly.

Kind regards
Medscheme Team