JH
Joanna H

1 reviews | Active since Feb 2010

27 Sept 2018, 16:21

Held to ransom by medical aid

We have been with medihelp for 11 years now and we are looking to downgrade our full plan to a hospital plan due to financial constraints and they are refusing to do so. They say its full cover or none... What the hell??? We are being held ransom by them?!!!

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Replies (1)
Medscheme
Medscheme's reply01 Oct 2018, 08:48
Official

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team