Hearing Aid Authorizations are the Worst!

Authorization documents for hearing aids was sent on the 30th March, Feedback was sent to provider on the 05th April and we promptly rep**** with relevant documents. Denied again but this time feedback was sent to the patient not the practice. Practice called in today, spent over 30minutes on the phone with a consultant that had no idea about how it will be resolved. Patient is leaving weekend and now what do we do! Absolutely disappointing customer and client service.