BP
BruceHP P
1 reviews | Active since Feb 2021
20 May 2023, 10:15
Disregard and Contempt of own Procedures
I have made a complaint to Medscheme on 15 May 2023. They rep**** to say that they confirmed that they have received the complaint and that it will be attended to. They then stated that an "interim feedback" will be provided within the next three days. Query number is: 150523QMX1K0
So far, that is now 20 May 2023 i have not received any such "interim feedback". If a medical aid cannot keep to their own rules and procedures then we as clients are left not to believe anything that they do or say, if they treat their clients with total disregard and contempt then they do not deserve to have any clients.
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Replies (3)BP
BruceHP P's updateReviewer Update
30 May 2023, 15:03Med scheme are well aware of my complaint made on Hellopeter as they then sent a letter to the Diabetes Association (CDE) about the matter. I then put an explanation on their website that the Diabetes Association (CDE) are not involved as the doctors prescription did not come from them. However, to Date, 30 May 23 there has been no feedback from Medscheme this and this leaves me absolutely in the dark and do not know what to do about the matter. You are not able to approach them about the matter. It would seem that you have to work through a third party like Hellopeter to resolve matters. This is service of the worst kind.
BP
BruceHP P's update30 May 2023, 15:03
Reviewer Update
Med scheme are well aware of my complaint made on Hellopeter as they then sent a letter to the Diabetes Association (CDE) about the matter. I then put an explanation on their website that the Diabetes Association (CDE) are not involved as the doctors prescription did not come from them. However, to Date, 30 May 23 there has been no feedback from Medscheme this and this leaves me absolutely in the dark and do not know what to do about the matter. You are not able to approach them about the matter. It would seem that you have to work through a third party like Hellopeter to resolve matters. This is service of the worst kind.
Medscheme's replyOfficial
05 Jun 2023, 16:06Hello Brucehp P,
We hereby acknowledge receipt of your enquiry and assure you that we are investigating the matter and will ensure a speedy resolution. A consultant will be in touch with you shortly to discuss the outcome of the investigation.
Kind regards,
Medscheme
Medscheme's reply05 Jun 2023, 16:06
Official
Hello Brucehp P,
We hereby acknowledge receipt of your enquiry and assure you that we are investigating the matter and will ensure a speedy resolution. A consultant will be in touch with you shortly to discuss the outcome of the investigation.
Kind regards,
Medscheme
BP
BruceHP P's updateReviewer Update
08 Jun 2023, 10:19Medscheme are currently (8 June 23) investigating the complaint. Thanks to Hellopeter - you deserve 5*.
BP
BruceHP P's update08 Jun 2023, 10:19
Reviewer Update
Medscheme are currently (8 June 23) investigating the complaint. Thanks to Hellopeter - you deserve 5*.