AF
Anna F
1 reviews | Active since Jul 2016
13 Jan 2017, 13:22
Disgusting Service
<p>Having received emails, from Bonitas, confirming that my husband's chronic medication is ongoing as previously accepted & registered with Liberty Medical Aid prior to its transfer to Bonitas, his prescriptions are constantly (5 times, to date), being declined. In addition, an email advised us that my monthly Hospital Standard payments would continue to be deducted by Bonitas as from January 2017. Having discovered that no payment had been deducted, I immediately correctly paid Bonitas the amount due. When I phoned their useless Call Centre (the only contact number given out by Bonitas), I received an email stating that the payment stop order will start from 1 February 2017! What would have happened if we had a medical emergency in January 2017? It is totally impossible to actually get the contact details of a Bonital Senior Manager in order to attempt to get some satisfaction. These people remain invisible to their clients.</p> <p>In addition, Bontas dictates far too much as to which Medical/Medicinal suppliers they approve of meaning that they only want medications supp**** by Pharmacy Direct, who will post ordered medications. I live 100km from Durban & our postal system is totally unreliable causing many weeks before receiving post & parcels. I'm informed that by using another pharmacy, this will incurr additional co-payments.</p> <p> </p>
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Replies (3)
Medscheme's replyOfficial
17 Jan 2017, 10:24Good day Ms. Forbes
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
Medscheme's reply17 Jan 2017, 10:24
Official
Good day Ms. Forbes
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Medscheme Team
Best regards,
AF
Anna F's updateReviewer Update
17 Jan 2017, 12:26Seems like this is a standard response which really does not have any consequence. Why does Bonitas withhold names & contact details of its Management & why do none of them take charge and respond to complaints? The same applies to Medscheme! Who are 'Medscheme Team' exactly? Your clients are only able to contact a 3rd party Call Centre, which responds inadequatly to emailed or telephonic complaints, then post that the matter is 'Closed'. It would appear that Bonitas is owned/run by people who are only interested in their financial income & not in the services for which they are charging.
I suggest that you check out all of the Bonitas clients' complaints on Hellopeter all of which do not appear to have been successfully dealt with.
AF
Anna F's update17 Jan 2017, 12:26
Reviewer Update
Seems like this is a standard response which really does not have any consequence. Why does Bonitas withhold names & contact details of its Management & why do none of them take charge and respond to complaints? The same applies to Medscheme! Who are 'Medscheme Team' exactly? Your clients are only able to contact a 3rd party Call Centre, which responds inadequatly to emailed or telephonic complaints, then post that the matter is 'Closed'. It would appear that Bonitas is owned/run by people who are only interested in their financial income & not in the services for which they are charging.
I suggest that you check out all of the Bonitas clients' complaints on Hellopeter all of which do not appear to have been successfully dealt with.
AF
Anna F's updateReviewer Update
19 Jan 2017, 17:08To add to my anger about Bonitas, I see that it has had the cheek to deduct our insurance premium on 10 Jan 2017, despite me having emailed my EFT proof of payment due to me not seeing a deduction made at the beginning of January 2017. STILL my husband's essential medications are being 'Declined' at Clicks Pharmacy thus causing him having to pay the amount charged today. Ms Lammy ?, ' Escalation Agent' stating that she is diectly employed by Bonitas, should take charge of all my issues, after her having telephoned me, yesterday : Her contact details are: Tel.: ********** 218 email: **********
I now await the response following me completing the Council for Medical Schemes Complaint Form regarding Bonitas Medical Insurance Company.
AF
Anna F's update19 Jan 2017, 17:08
Reviewer Update
To add to my anger about Bonitas, I see that it has had the cheek to deduct our insurance premium on 10 Jan 2017, despite me having emailed my EFT proof of payment due to me not seeing a deduction made at the beginning of January 2017. STILL my husband's essential medications are being 'Declined' at Clicks Pharmacy thus causing him having to pay the amount charged today. Ms Lammy ?, ' Escalation Agent' stating that she is diectly employed by Bonitas, should take charge of all my issues, after her having telephoned me, yesterday : Her contact details are: Tel.: ********** 218 email: **********
I now await the response following me completing the Council for Medical Schemes Complaint Form regarding Bonitas Medical Insurance Company.