CUSTOMER SERVICE DOWN THE DRAIN

<p>We are a provider, which means we have to confirm benefits for our clients. Lately we are forced to use their website for benefit confirmation, but when you are unclear about something or have any questions, their consultants refuse to help you. They respond with a rude attitude. For such a huge company that use to have a great reputation, their customer service has really gone down the drain!!!! Someone needs to teach these consultants about customer service!!!!</p>