Claim request outstanding after 45 days

I logged an application for a claim on 25 January 2015 for a consultation that I was required to pay cash for. A month after logging the claim, I called customer care and was assisted by a kind gentleman, Sizwe who escalated the query as he acknowledged that the claims department had not in fact processed the claim request.<br> <br> Following this, I received an sms last week Monday, 3 March 2015 indicating that my refund would be processed on/after 5 march 2015. On 5 March 2015, I received another sms saying that I would receive the refund on 12 March 2015. <br> <br> This has been a long and draining process which is not reflective of the Old Mutual's values of putting customers first.<br> <br> Unfortunately I am an employee of Old Mutual and therefore am unable to switch covers.<br>