Call centre agents incompetence

Item: Medscheme
Rating: 1
Author: Henry K

I submitted an account to be refunded to my mother (M ********** 0) in November 2017. 10 e-mails and numerous phone calls later and nothing has been done as yet. No team leaders, middle management or senior management is ever available to speak to. The call centre agents is useless and only there to frustrate the clients more. The only response is that nothing was received and that I must send it again. Today I asked for the e-mail address for Shaun Thotharam and was given an e-mail address ********** that does not exist.

Helpful (0)

Replies (2)

Medscheme's replyOfficial

15 Jan 2018, 10:09

Good day Henry

Thank you for submitting a comment to us through Hello Peter.

This email serves to confirm that we have received your comment.

We, however, need further information, such as:

Medical aid number
Ref number
Agent you spoke to
ID number

We trust that we will hear from you soon so that your complaint can be dealt with promptly.

Kind regards
Medscheme Team

Best regards,

Medscheme's reply15 Jan 2018, 10:09

Official

Good day Henry

Thank you for submitting a comment to us through Hello Peter.

This email serves to confirm that we have received your comment.

We, however, need further information, such as:

Medical aid number
Ref number
Agent you spoke to
ID number

We trust that we will hear from you soon so that your complaint can be dealt with promptly.

Kind regards
Medscheme Team

Best regards,

Henry K's updateReviewer Update

15 Jan 2018, 10:26

Another time wasting. The medical aid number is in my first complaint. Medical aid number - M ********** 0 Ref number - ********** 60, ********** 88 is some of them. Agent you spoke to - never got the name. ID number - who's ID number?

Henry K's update15 Jan 2018, 10:26

Reviewer Update

Call centre agents incompetence

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