PZ
Pam Z

1 reviews | Active since Nov 2012

08 Jan 2018, 17:01

Brenda payroll assistant-STINKING ATTITUDE

In called medscheme this morning whilst visiting catfish our Offices, spokecto Brendacwith an attitude off "I'm a 51% shareholder of medschemevand in don't care what your query is" by 11:29am I've forwarded her 3 emails requesting a UIF-19 form which until now she has failed to do. She refused to transfer me to her manager claiming the manager is in a meeting. She had the nerve to say " in don't know when in will get to your email as I've 126 emails to go through" that's none of my business. By 10:00 am I need that UIF-19 FORM COMPLETED AND STAMPED.

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Replies (2)
Medscheme
Medscheme's reply09 Jan 2018, 09:54
Official

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Good day Pam

Medscheme
Medscheme's reply09 Jan 2018, 11:01
Official

Good day Pam

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team