BREACH OF CONTRACT - ********* CONDUCT

I am so disgusted with the level of service received from Bonitas,

Today I got a shock of my life when I saw I was debited x3 for my medical aid cover. I was covered under my previous company, when I left in December I sent my documents to ask to be a direct paying client. That request was not honoured as they had not loaded the documents because they was no trace of my documents. Spoke to a very polite gentleman who I asked what do I need to do in this case because I had asked to continue paying my account and they terminated the account. He then advised after I complete the documents he will help reinstate my cover for the month of February. I then askes if they will be costs. He clearly stated that not at all it will just be the 1 month debit order. Second week of January I phoned again when I saw the funds were not deducted. Spoke to a Consultant who advised me that they will probably debit me double end of the month. I accepted that and kept the money aside for the debit order to take place this month. To my surprise I was then debited 3 month’s.

This has left me in a really bad space being a single mum and bread winner, why was I mislead, because if I knew I would need to pay x3 premiums I would have opted for another membership. When I phoned the contact centre today on clarity why X3 debits I got to speak to Gugu Mahlanyana who was very rude and had no care for customer needs and feelings.

Can somebody fix this today as I don’t have money to move today.