Bonitas medical aid = Sh#t service delivery

On the 30/03/2018 I took my boys to their Pediatrician for their annual check as I did for the past 3 years.I received a call from the doctor's billing dept stating my visit was never paid and that I need to call Bonitas to find out why the claim was never paid.

I called bonitas helpdesk on 5/10/2018 and they told me that my children's pead is a specialist and that I should have got a referral letter from my GP to take them. when I asked when was did this change happen the call centre agent told me its in the brochure.

1st of all I never got one , to note that their was a change in my plan and this is poor service to just reject the claim without letting me know as to why it was rejected.

Not getting any satisfaction from uniformed agents nor their teamleaders as none of them could answer my question in a manner that made sense or clarity as to why it's not paid

This is super poor service from a medical aid which I pay R5000 every month