Bad Service

Good day after nearly 2 years of battling to get accounts paid I now want reaction from them. My mother is a pensioner and she gets 24hour homecare which is authorised every 3 months. We have to pay in advance every month. I have followed numerous ways to get the problem solved. They have put my mother in a financial situation whereas I cannot pay her bills anymore. Up to today the owe my mother R68 000. Every time when you phone you speak to a different person and they all say they will get this resolved. THIS IS NOT FAIR TO A ELDERLY PERSON. The claims and financial department cannot read or process claims. How is it possible that with all the correct information they are still not ABLE to process and pay the accounts correctly.