Bad service and trensfering from one consultant to another

<p>Good day,</p> <p> </p> <p>I spent 36 minutes on hold. i called with regards to my uncle whose in a critical condition in public hospital and your agent Pulang kept me on hold with no answer until i hang up. I called requesting for authorisation for him to go to private hospital and no one in your team was willing to take the responsibility and now I'm putting his life in your hands if anything happens will meet in court as i have the recordings and he has been in amd out of public hospital with no help.</p> <p> </p>