SK
Sandra K
1 reviews | Active since Mar 2011
17 Jul 2024, 09:30
Bad service
I write as an ex-employee left Medscheme not by choice but would not go into details, and that is not my complaint for today. My complaint is the process of the termination and withdrawal benefit. After I have been pressured to sign AOD's of what I owe the company which I did with no complaint, I submitted my termination document on 5 June 2024, my end date was 30 June 2024, the recipient confirmed (Miriam and Andisiwe) all is in order. On 12 July I call Sanlam and was advise no documents were received, today I get feedback from Melikhaya that my documents were only sent to him today the 17 July 2024, by the way thank you Melikhaya for your service. I want this to be processed as soon as possible
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Replies (2)
Medscheme's replyOfficial
18 Jul 2024, 10:51Good day Sandra
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly. Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologies for any inconvenience caused to you. Thanks and regardsMedscheme Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly. Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologies for any inconvenience caused to you. Thanks and regardsMedscheme Team
Medscheme's reply18 Jul 2024, 10:51
Official
Good day Sandra
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly. Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologies for any inconvenience caused to you. Thanks and regardsMedscheme Team
Thank you for submitting a comment to us through Hello Peter.
As per the interaction with our representative; we hereby confirm that this matter has been attended to and has/will be resolved shortly. Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service. We apologies for any inconvenience caused to you. Thanks and regardsMedscheme Team
SK
Sandra K's updateReviewer Update
18 Jul 2024, 11:43Thank you so much for coming back to me, hope this will be resolved the soonest. Appreciate Melikhaya's service and the call from Thomas. Regards.
SK
Sandra K's update18 Jul 2024, 11:43
Reviewer Update
Thank you so much for coming back to me, hope this will be resolved the soonest. Appreciate Melikhaya's service and the call from Thomas. Regards.