1 reviews | Active since Jun 2016

16 Oct 2017, 14:16

Bad Receptionist can damage your business

A company's Receptionist is key to any business. I had the misfortune of having to deliver a package to someone at Medscheme Cape Town office in Mobray. Parking is free for those wanting to run in and run out on a quick delivery. I ran in to the building, due to a fault with the elevator, I was 17 minutes. The Medscheme receptionist (who was a sour face to start with) refused to stamp my card as she decided that my delivery there was not a "business meeting", I made it known that the lift was faulty and thathad delayed me past my 15 minutes. She didn't even look at me, refused to stamp my parking ticket. What a horrible person, what a sour face.

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Replies (2)
Medscheme
Medscheme's reply17 Oct 2017, 11:52
Official

Good day Luan

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards
Medscheme Team

Medscheme
Medscheme's reply30 Oct 2017, 11:04
Official

Good day Luan

Thank you for submitting a comment to us through Hello Peter.

As per the interaction with our representative; we hereby confirm that this matter has been attended to and has been resolved.

Medscheme strives to give the best customer service to our clients and appreciate it when you bring your concerns to us when you feel we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards

Medscheme Team