Bad Customer Service

I called this company hoping to be assisted in some way. My mom was a dependent of the medical scheme and my dad was the main member. I did not his full ID number, as he passed away several years ago, but I have my moms. I was a dependent on the same medical aid, whilst my dad was with this medical aid. I did not want any personal or medical information. All I needed was for them to confirm when the scheme was active, as we need this information for another medical aid scheme application. This of course was too much to ask and they were not only rude, but inconsiderate. Zamaag who took the initial call advised that they can search by name, but this could take too much of her time, yet confirmed that it could be done. She escalated the call to Mandy, who answered the phone so abrupt and blatantly rude. She had no customer service etiquette and to be honest should not be dealing with client retention or customer service. You do not know how sensitive the customer's situation is and it is no reason to treat your clients or potential clients with disrespect. I'm disgusted and companies like this should not be in the service industry if they cannot provide a proper service.