Bad Attitude - Worst Service

We received a renewal letter to be completed to add a beneficiary. Letter was completed as requested. Was submitted to Medscheme office in Polokwane on 28 /09 Was also mailed to Medscheme. Got confirmation twice that all is in order, and beneficiary added. Received several other queries, and responded to it. Suddenly on 05/10 received mail that the membership was terminated. Tried to resolve this on 08/10, but unable. The person assisting does not understand. She want a commissioner of oath stamp. Now there is an SAP stamp, they do NOT have a Commissioner of Oath stamp. The form that was provided was completed. So not sure what else to do. The person wants us to go through the process again, just because it seems the person assisting us at Medscheme was wrong. This is unacceptable. Now my concern is, the form supp**** is then actually wrong. - The date stamp by SAP is good, we all know any officer is an Commissioner of Oath. - The female person assisting me on 08/10 was rude, and kept me on the phone for 45 minutes, bad service at it`s best. - I got 2 confirmations that the membership is in order, and one that it is not, so how doe they work at Medscheme?? Seems the left hand does not know what the right hand do!!!