Awating claim payout since 5th Jan with no communication

<p>I submmited a claim to Medscheme on the 5th January I received an email that my claim is in progress, then upon following up 14 days later they advise me that they dont have banking details for me no communication no calls nothing after almost immediately furnishing them with all the neccessary details and documents another 10 days has gone by no communication nothing we heading for a month now ....</p> <p>Shocking appalling service !!!!!! </p>