A very bad service

Good day

I am Nomthandazo Jodwana and 38 weeks pregnant, have a medical aid which is omsmaf under universal have received a very bad service. I went to the gynae for the first time in April and paid an amount of R1140 and my medical aid agreed to refund me that amount and i submited all the required documents on the 18/05/2020 at 16:41 to *** for the refund and only did a follow up last month because i noticed that its taking long and i called in and wanted to find out about the process and told me that on the system ot shows that it was paid byt strang enough they didnt have my banking details and so he advised me to send the banking details and luckily i was in Tokai melomed for my appointment and so went to the old mutual in tokai junction because they are opposite melomed to send the banking details and Karabo that helped me gave me the wrong email address which is *** and when i caled in to confirmed if they have received the docs and was told that it was a wrong email and they will provide me with another email and i resent them and again called the folowing day and they sent me the form and said i should complete it and return it back and i did exactly that and when i called again they could nt find the form and i resent it again and now because i dont have enough money to call i sent them an email and guess what i was told that i need to submit the form that i sent 3 months back so in other words they are actuall starting with the process and also that i need to direct my query to now a different department they cannot help me that email now is from Jolita Sassman Crmref:***.