A study in Contrasts

<p>I received a letter on the 11th August 2017 from the Chronic Medicine Management team which I know is in Cape Town. I wanted to lodge a complaint about the letter. I dialed the 0861 number given in the letter and after going through maze after maze of menus, I finally ended up at somebody's desk with a robot asking me to leave a message. This I did not do. In frustration I dialed the direct number for the switchboard of Medscheme Cape Town. I requested that I speak to the manager of the Chronic Medicine Management team. I then ended up at the Roodepoort call centre instead of the requested manager in Cape Town. Sikhumbuzo who took my call at the Roodepoort call centre went the extra mile to resolve my problem, even though he could not help me directly. He would need to sent requests to the correct team to contact me. Needless to say this team have not done so yet.</p>