POOR SERVICE POLMED 1981

We are now trying to speak to a agent for more than a week. My son was taken off Polmed due to his age. We paid the monies they requested from us but now it is still saying that we have been terminated. I just can not get to speak to somebody the case number I have is 050324Q32MFN. Would appreciate it if an agent can phone us , my cell is *** or the main member ***